How to verify that patient or legal guardian received email?

After completing the patient's visit, you can easily share their health assessment results via email using Tealio. View how to share health records

Verifying Email Delivery

1. Navigate to your project and select the "Patients" tab.
2. Click on the "Filter" button located on the right side.
3. Expand the filter options by clicking "Load more filter options."
4. Choose the "Email Activity" filter.
5. Select from the following options:
   • "No email activity": No email attempt made.
   • "Email sent and delivered": Email successfully delivered.
   • "Email sent but not delivered": Email delivery failed. Consider verifying the email address and contacting the patient or guardian by phone.
   • "Email sent but pending delivery": Email sent, awaiting delivery (allow a few hours).

Checking Email Activity for a Patient

1. Click on a specific patient.
2. On the left, under "Project related details," find "Email Activity."
3. The status will display:
   • "No Activity": No email attempt made.
   • "Delivered, …": Email successfully delivered.
   • "Not Delivered, status: processed": Email not delivered or pending delivery.

For further assistance or persistent errors, feel free to reach out to our support team.

Note: Screenshots are for reference and may vary based on the platform version.