Once a certificate is created, it is available in PDF format on the record page for future reference. 

### How can I view the digital certificate?

Navigate to the page of the requested record. A digital copy of the certificate will be available in the "Documents" section of the page. In some cases, the record may have multiple certificates. Select the desired certificate to open and view it.

### How can I ensure the confidentiality and security of the fitness certificate?

Tealio is a secure platform with the necessary protocols in place to ensure confidentiality and security of data. Access controls are in place to ensure secure access to the records,  data, and certificates.

### How can I share a certificate?

Tealio simplifies the process of sharing certificates with relevant stakeholders. You can easily add collaborators to access project data or send  an email with secure access to view the data and certificates. If you don't see this option in your account, please reach out to us at support@tealio.ai for assistance.

### Can I download or print a certificate?

__Security Note!__
Tealio provides companies with a secure data storage, easily accessible by the various stakeholders at any time. To adhere with health and privacy regulations, it is not recommended to download or print employees confidential information including their health assessments or certificates of fitness. 

__Download Certificate__
Press the "Download" button located at the bottom of the certificate view. The certificate will be automatically generated and downloaded as a PDF file. You can find the downloaded file in the default download location on your device. After downloading a certificate, make sure to adhere to the relevant data protection and privacy protocols outlined in your organization's policies.

__Print Certificate__
After downloading a certificate, find it in your device's downloads folder and proceed to print the PDF. 
Note that Tealio offers the option to keep the digital records on its secure storage, readily accessible for future reference, for any duration required by law. 


How to view and download certificate of fitness?

It is not possible to update a certificate once it has been generated. If you wish to generate a new certificate to replace it, please take the following steps:

__Step 1.  Archive the current certificate__

Go to the Documents section at the bottom of the record page and click on the certificate. At the bottom of the certificate view click the Status and select 'Archive'.

![Document Permission Management](//images.ctfassets.net/l4tkpdi0se49/4AbWqq3Ze3wdtPfWlm25Lw/3aeb2de7a290959680dfe8a158c1b9db/Document_Permission_Management.png)

__Step 2.  Generate the certificate again__ 

Generate a new certificate. 

__Step 3. View the new certificate__ 

Refresh the page and scroll down to the Documents section. Click on the new certificate and ensure your signature and all the details are displayed correctly.


Can I edit or archive a certificate?


### Generate a Digital Certificate or Report
Ensure the audit has a set status prior to generating the certificate or report. Read more about [setting a status](https://tealio.ai/help/articles/how-to-set-the-patient-fitness-or-record-status "Set a status") here.

Once the  status is set, click 'Sign & Generate Certificate' and select 'Generate Certificate' from the dropdown. Choose which certificate or report you want to generate and click 'Yes'.

The system will generate the certificate or report in a PDF format. The digital version of the certificate is accessible on the audit page under the "Documents" section.
Learn how to [Download a certificate](https://help.tealio.ai/articles/how-to-download-a-certificate-of-fitness).

### Where can I find the downloaded PDF version of the certificate?

The generated certificate or report will be automatically downloaded as a PDF file. You can locate the downloaded file in your device's default download location.


Generate an audit report or certificate 


### Generate a Digital Certificate
Ensure the learner has a set status prior to generating the course certificate. Read more about [setting a status](https://tealio.ai/help/articles/how-to-set-the-patient-fitness-or-record-status "Set a status") here.

Once the  status is set, click 'Sign & Generate Certificate' and select 'Generate Certificate' from the dropdown. Choose which certificates you want to generate and click 'Yes'.

The system will generate the certificate in a PDF format. The digital version of the certificate is accessible on the learners page under the "Documents" section.
Learn how to [Download a certificate](https://help.tealio.ai/articles/how-to-download-a-certificate-of-fitness).

### Where can I find the downloaded PDF version of the certificate?

The generated certificate will be automatically downloaded as a PDF file. You can locate the downloaded file in your device's default download location.


Generate a course or training certificate

Users with the 'Professional' or 'Admin' roles can set patients fitness statuses or record statuses and digitally sign certificates or reports.

It is best practise to first sign the health records or assessments before signing the patient or record status. Read more here: [How do I digitally sign health records or assessments?](https://tealio.ai/help/articles/how-do-i-digitally-sign-health-records "Sign health records")

### Sign with a Digital Signature 
To add personal information and digital signature, access the ‘Professional Details’ by clicking your name at the bottom right of the page (or initials on the top left - for mobile) and then select ‘Edit Profile’. Read more about [How to add your digital signature](https://help.tealio.ai/articles/adding-a-digital-signature-to-your-profile).

###  Sign Patient Fitness Status or Record Compliant Result
1. Login to your Tealio account and navigate to the requested patient or record (This could be an audit or learner) page. 
2. Review the assessments and click 'Sign & Generate Certificate' and select 'Generate Medical Certificate' from the dropdown
3. Set the status, certificate expiration, add comments  and complete the additional fields if applicable. 
4. Click 'Submit' to digitally sign the  status or 'Submit and Generate Certificate' to set the status and generate a certificate.

The applied status will appear on both the record and, if applicable, on a the certificate generated.

How to set the patient fitness or record status?

### What types of medical certificates does Tealio Support?
Tealio supports a diverse array of standardized Occupational Health medical and fitness certificates including industry specific certificates as Oil & Gas UK (OGUK/OEUK), NOGEPA, and Annexure 3 (Occupational Health and Safety Act 85/1993). Tealio can also develop custom designed certifcates for your specific requirements. reach out to support@tealio.ai to inquire about a cusotm designed certifcate.  

### Generate a Digital Certificate
Ensure patient has a set fitness status prior to generating medical or fitness certificates. Read more about [How to Set Patient Fitness Status](https://help.tealio.ai/articles/how-to-set-patient-fitness-status).

Once the fitness status is set, click 'Sign & Generate Certificate' and select 'Generate Medical Certificate' from the dropdown. Choose which certificates you want to generate and click 'Yes'.

The system will generate the certificate in a PDF format. The digital version of the certificate is accessible on the patient's page under the "Documents" section.
Learn how to [Download a medical certificate](https://help.tealio.ai/articles/how-to-download-a-certificate-of-fitness).

### Where can I find the downloaded PDF version of the certificate?

The generated certificate will be automatically downloaded as a PDF file. You can locate the downloaded file in your device's default download location.

### Additional resources you might be interested in

[Download a medical certificate](https://help.tealio.ai/articles/how-to-download-a-certificate-of-fitness)

[Update medical certificate](https://help.tealio.ai/articles/how-to-archive-a-certificate)

[Track certificates expiration and send out timely notifications](https://help.tealio.ai/articles/monitor-certificates-expiration-and-required-follow-ups)


How to generate a digital medical certificate?

Staying proactive is a crucial step in maintaining employees health and safe work environment. Tealio provides seamless tools to ensure employees adherence with safety and health regulations and tracking required follow-ups due to injuries, illness, or back-to-work procedures. 

###  Track Certificates Expiration 
Keep tabs on certificate expiration, ensuring timely reminders regarding necessary periodic health assessments. Timely notifications will foster ongoing relationships with employers, while increasing employee safety and maintaining steady workload at your clinic. 

 **Certificates Expiration**

1. Login to your Tealio account and navigate to the ‘Patients’ tab. 
2. Press the filter on the top right of patients the list.
3. Select the desired option under ‘Patient Fitness Expiration‘.

The filtered list will reflect the patients require a call back for a medical evaluation.

![Patients Filter](//images.ctfassets.net/l4tkpdi0se49/F2KfOIWeyurhmQUnvPWiK/3360ab615b32551dbbe2768fe9159bdf/Patients_Filter.png)

###  Follow Up 
Follow-up is available to monitor and stay on top of patients in need of additional medical surveillance. Create custom reports across your projects. Gain insights over health assessment results, to identify trends and potential risks. 

 **Monitor Fitness Status**

1. Navigate to the desired project.
2. On the Project Overview press the 'Follow-Up' tab.
3. The 'Flagged Patients' list displays the patients which were flagged and require additional evaluation or monitoring.

 **Monitor Flagged Patients**

1. Navigate to the Patients tab. 
2. Press the filter on the top right of patients the list.
3. Select the desired option under ‘Patient Fitness Status’.

![Flagged patients](//images.ctfassets.net/l4tkpdi0se49/752ZEKGLgPIVNyiQe3rQ0e/93885aa031af924f60efa565cf2fe30d/Flagged_patients.png)

Monitor certificates expiration and required follow-ups

Generate and share  certificates with patients, learners  or stakeholders

Certificates & Reports